KTern.AI Exception handling agent reducing the manual effort in SAP and increasing the productivity

KTern.AI Exception handling agent reducing the manual effort in SAP and increasing the productivity

Most SAP-driven enterprises struggle with thousands of exceptions every day across critical business process and modules from Finance, Procurement, Sales, and Production. These exceptions—such as unmatched invoices, blocked sales orders, posting failures, missing master data, price mismatched —interrupt business processes and require intensive manual investigation.

The users must jump across multiple SAP transactions, tables, logs, and emails to identify root causes and determine the correct fix and Exception queues keep growing because organizations rely on manual, reactive, and error-prone processes which results in : 

  • Slow turnaround times

  • High operational cost

  • Revenue leakage and financial risk

  • Dependency on a few experts

  • Poor visibility into business impact

  • Large backlogs that delay payments, deliveries, and period closure

Introducing KTern Exception Handling Agent

The KTern Exception Handling Agent - an AI-powered autonomous system designed to transform SAP exception management from a reactive, manual task into a proactive, intelligent process. The purpose is to monitor SAP transactions and logs in real time during the execution time to detect potential exceptions or anomalies across SAP Business process modules without human intervention. Once an exception is detected, the agent performs automated root-cause analysis by looking into the SAP ERP landscape and starts processing for the auto remediation by following a workflow process of valuational checks and implementing the fix.



KTern.AI Exception Handling Agent solves many real-world exceptions that enterprises face every day. 

Use CaseCore SAP ProblemWhy Exceptions HappenKTern.AI Agent Solves
Invoice / PO / GR Match3-way match failuresMissing PO, wrong PO, qty/price mismatchFinds correct PO, emails vendor/buyer, posts invoice
Customer Payment ProcessingPayments not matched to invoicesMissing/incorrect invoice refsSearches ERP, reads remittance, emails customer, clears payment
Sales Order EntryOrders fail to createMissing data, invalid SKUs, credit issuesFetches info, suggests SKUs, emails customer, creates order
PO ConfirmationContract compliance checkManual comparison with umbrella contractExtracts terms, compares, flags issues, creates SO
Cash ForecastingDisconnected financial dataManual spreadsheetsAnalyzes SAP landscape data, builds forecast model
Period End CloseManual reconciliationsFragmented tasks, many SAP stepsAutomates reconciliations & postings

Below is a real-world example of showcasing how KTern.AI accelerates the exception handling process, by reducing the manual efforts from detection to remediation.

Use Case : Invoice Matching Exceptions Process with KTern.AI:

  1. Every day, a organization receives thousands of invoices from vendors, and the ERP system tries to match each invoice with a Purchase Order (PO) and Goods Receipt (GR).
  2. When the details match, the invoice is paid automatically, but when information is missing or incorrect—such as a missing PO number, wrong PO number, or price and quantity mismatches—the invoice moves to an exception queue.
  3. The exception user , had to spend a lot of time manually searching in the ERP for the correct PO, contacting vendors or buyers for missing details, and finally updating the system to post the invoice. This manual, repetitive work slows down processing, increases delays, and creates a large backlog of unmatched invoice
Seamless connection with system and quick analysis :  KTern.AI – Invoice Exception Agent connects to the system, analysed all exceptions, classifies the high-priority cases, identified the financial impact, and displayed the timestamp of the last analysis.


Deep Root Cause Analysis in SAP Context : KTern Invoice Exception Agent quickly scans the records, identifies the reason for the exception, and provides a clear explanation to identify the user about the exception managed in the system.

Automated Remediation & Recommendations :  The auto remediation process suggests and corrects the affected SAP objects in the system due to which the exception handling can be fixed and the time to find and fix the exception got saved. 


Business value and outcomes: 

KTern.AI Exception Handling Agent reduces manual exception resolution effort by up to 80%, cuts resolution time from days to minutes, saves millions in prevented financial risks, and decreases recurring exceptions by 40% through predictive AI-driven remediation

Reference Blog