How can Testing Managers and Project Leads Effectively Manage Project Issues using KTern's My Portfolios - Issue Log?

How can Testing Managers and Project Leads Effectively Manage Project Issues using KTern's My Portfolios - Issue Log?


Effectively managing project issues is critical for keeping projects on track and ensuring timely resolutions. KTern's My Portfolios - Issue Log offers a comprehensive solution for tracking, prioritizing, and resolving issues, enabling teams to maintain project momentum and meet deadlines. This guide is tailored for Testing Managers, Test Leads, Project Managers, and Higher Management who oversee issue management and need to streamline their processes.

Getting Started

Before utilizing the Issue Log feature, ensure the following prerequisites are met:

  1. Access: You must have access to KTern’s My Portfolios module.

  2. System Requirements: Use an up-to-date web browser.

  3. Setup: Ensure user permissions allow you to view and manage issues.

  4. Issue Creation: Issues must first be added in the Transformation Hub under the Issues Corner. To create new issues, follow the instructions in this guide.

1. Quick Status Assessment

As a Project Manager, you need to quickly assess the status of all issues across the project to prioritize your team's work for the week.

  1. Navigate to the Issue Log: Access the My Portfolios section within KTern.



  2. View Total Counts: Use the circular progress bar to get a quick overview of issues by status - Not Assigned, New, Active, Resolved, and Approved.





  3. Check Issue Priorities: Visualize issues based on their priority levels using the status bar graph, enabling you to focus on the most critical issues first.



2. Optimizing Resource Allocation

As a Test Lead, it’s crucial to ensure that your team members are managing their workloads effectively. The KTern Issue Log dashboard empowers you to monitor issue distribution, helping to keep your team productive and engaged.
  1. Track Stakeholder Management: Identify how many issues each stakeholder is managing, categorized by status—New, Active, Completed, and Approved.



  2. Optimize Resource Allocation: Use this information to allocate resources effectively and balance workloads across your team.

3. Daily Issue Tracking

As a testing manager, you can use the Issue Log Dashboard of KTern.AI to keep an eye on your team's daily progress. This will help you take the necessary steps to make sure that all high-priority issues are resolved before the end of the day

  1. Monitor Daily Progress: The work item tracker provides daily analytics in a bar graph format, showing New, Active, Completed, and Approved issues.



  2. Stay Organized: Keep track of daily tasks to ensure that all issues are being addressed promptly and none fall through the cracks.

By following these steps, you can efficiently manage issues, prioritize tasks, and allocate resources, ensuring smoother project operations and timely project delivery.

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